Below are common questions and concerns with their solutions relating to configuring and troubleshooting CardioLog Analytics. This guide is recommended for Administrators and technical support individuals.
Questions or Concerns | Solutions |
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How can I monitor an additional web application in my SharePoint farm? | To monitor an additional web application in your existing farm please follow the instructions in Configuring Usage Tracking and Reporting. |
When I run the IIS Logs Import, I get the following error, "Cannot run process cmd.exe: Cannot open : Error opening files: Error opening file 'C:\inetpub\logs\LogFiles\W3SVC1\ex110101.log': The system cannot find the file specified. " | This issue occurs when running a 32-bit version in 64-bit systems. Ideally, upgrade to the latest 64-bit release version. In order to workaround this issue, edit the CardioLog machine registry (and the CardioLog Installation key): |
Why do I get "Missing or invalid product license" error, even though my license is valid? | If your version is lower than 2.0.7.0, browse to CardioLog > Administration > CardioLog Scheduling Service, Click on each one of the service components and verify that none of the services schedule type is set to "Once". Restart the CardioLog Scheduling Service. |
The CardioLog Scheduling Service is started but all the jobs fail. Why do I see the "Exception has been thrown by the target of an invocation" error in my log file. | This error usually occurs when:
sc config "CardioLog Scheduling Service" depend= MSSQLSERVER |
Why are my SharePoint Publishing Sites not being tracked when using the "CardioLog Analytics SharePoint Feature" | The CardioLog Analytics SharePoint Feature will work only for master pages which contain the following control in the head section: This control is included in the master pages for all SharePoint templates, except for the MOSS Publishing Site master page. Add this control to each of your master pages, right before the closing </HEAD> tag. Alternatively, you can perform a single update, by using a top master file which is included in all of the Publishing Sites master pages. |
Why do I get the error "Error: trying to remove main branch, persist stopped" when running Portal Tree Updates? | This is a safety mechanism which is triggered in order to prevent the removal of a monitored environment from CardioLog (eg. a SharePoint farm, a custom website). It is raised when removing a tree adaptor web service URL from the web services list in Portal Tree Updates service configuration. If you wish to bypass the safety mechanism and remove a monitored environment (eg. a main tree branch in the CardioLog tree structure), follow these steps:
Note: The monitored environment you have removed will be marked as deleted in the CardioLog tree structure. In order to view history usage data in reports for it, go to the Analysis Center and click Show Deleted Items.The removed monitored environment tree branch will appear in red in the tree structure and will be available for reporting. |
Why do I get the error "Navigation to the webpage was canceled" when exporting a report to PDF? | When exporting a report to PDF and opening the PDF file, you may encounter the "Navigation to the webpage was cancelled" error. The export operation is executed on the CardioLog server. It opens a web browser object with the report, takes a screenshot of it and saves it as a PDF file. This process can fail if the report URL is inaccessible locally on the CardioLog server, due to insufficient permissions or security restrictions. In order to resolve the issue, open [CardioLog Installation Folder]\CardioLog\web.config and edit the following key value: <add key="CardioLogPDFRoot" value="http://[CardioLog Host Name]:[CardioLog Port Number]/" /> If this did not resolve the error, try the following steps:
Please contact Intlock Support if you need any further assistance. |
Why do I get the error "Server Error in '/CardioLog' Application - Access is denied." when I open Administration > System Diagnostics? | |