The Visitor Engagement Overview report provides valuable insights into how users interact with the portal to help you understand if they are navigating through your portal easily and arriving at pages that are helpful to them, to further enhance the user experience. Additionally, each of the graph widgets can easily be drilled down simply by clicking on the relevant point or bar. All widgets in the report will respond to any drill down or filter.


Visitor Engagement | Overview

Visits by Page Depth

This widget contains a doughnut chart and bar graph that details the amount of visits that were made, distributed by the total number of pages clicked through. The bar graph displays the number of visits grouped by page depth from 1 page up to more than 20 pages visited by default. 

Visits by Length of Visit

This widget contains a doughnut chart and bar graph that details the amount of visits that were made, distributed by the total time spent per visit session. The bar graph displays the number of visits grouped by the duration of visits from 0 minutes up to more than 30 minutes by default. 

Visits by Searches per Visit

This widget contains a doughnut chart and bar graph that details the amount of searches that were made per visit session. The bar graph displays the number of visits grouped by the number of searches from 0 to more than 50 searches per visit by default.

Visitor Recency

This chart shows how recently visitors have visited the portal and groups them into categories based on the recency of their visits.

Visitor Frequency

This chart shows how often visitors visit the portal and groups them into categories based on their visits frequency.

Average Depth of Visit 

This visual displays the average amount of pages opened during each visit session for all users over the course of the selected date range. The line graph in the background indicates trends in average depth of visit over time.

Average Length of Visit (Minutes)

This visual displays the average duration of visit sessions in minutes, over the currently selected time period. You can hover your cursor over any point in the chart to highlight the average duration at that point.

Percent of Failed Searches

This widget contains a line chart that details the percentage of searches where a user didn't click on any search result (including searches with no results), over the currently selected time period. You can hover your cursor over any point in the chart to highlight the percentage at that point.

Average Page Load Time

This widget contains a line chart that details the average time in milliseconds that lapses from when a user enters a site URL or clicks a link on your site, until the page is fully loaded on the user's browser. You can hover your cursor over any point in the chart to highlight the percentage at that point during the selected time period.

Bounce Rate

This widget contains a line chart that details the percentage of visit sessions that lasted less than 30 seconds over the currently selected time period. You can hover your cursor over any point in the chart to highlight the percentage at that point.

Filters

Portal Tree

Use this filter to navigate through your portal and simply check the box next to any page or level to review information for exclusively that selection. 

Date

Use the date slider to quickly change the start or end date that you would like review information for. If you'd like to choose a specific date, click either the start or end date and manually select it using the calendar popup.

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