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Intlock Support Program Overview - Free Edition

Intlock, is committed to providing a support program that offers high-value and cost-effective options for our free edition users. The goal of our technical support program is to respond quickly to customer issues and to continually improve handling your technical support needs. This section describes the support service tiers, methods, processes, and response targets for customer support requests.

See what customers are saying about Intlock Support.

Customer Support Tools

We provide robust web-based access to self-help facilities. Among the online resources are:

CardioLog Analytics

  • CardioLog Analytics System Requirements - this guide describes the product's requirements from hardware, operation system, 3rd party software and network topology.
  • CardioLog Analytics Setup Guide - this guide provides details about the installation process and configuration steps.
  • CardioLog Analytics User Guide - this guide offers basic knowledge on how to operate the system - including "How-To" scenarios for creating and viewing scheduled reports, real time reports and more.
  • CardioLog Analytics Administrator Guide - this guide offers basic knowledge for administrators - including report template creation, data collection filters, security and permissions, setting the tracking agent and more.
  • CardioLog Analytics Advanced Administrator Guide - this guide provides details about advanced procedures and maintenance tasks such as infrastructure recommendations, troubleshooting, optimization and fine tuning, health monitoring, CardioLog API, and more.

SharePoint Marketing Suite

  • SharePoint Marketing Suite System Requirements - this guide describes the product's requirements from hardware, operation system, 3rd party software and network topology.
  • SharePoint Marketing Suite Setup Guide - this guide provides details about the installation process and configuration steps.
  • SharePoint Marketing Suite User Guide - this guide offers basic knowledge on how to operate the system - including "How-To" scenarios for creating and viewing scheduled reports, executing A/B and multivariate tests, creating rules for displaying web content and messages - according to various user segments, and more.
  • SharePoint Marketing Suite Administrator Guide - this guide offers basic knowledge for administrators - including report template creation, data collection filters, security and permissions, setting the tracking agent and more.
  • SharePoint Marketing Suite Advanced Administrator Guide - this guide provides details about advanced procedures and maintenance tasks such as infrastructure recommendations, troubleshooting, optimization and fine tuning, health monitoring, SharePoint Marketing Suite API, and more.

For further information regarding technical support, please visit our knowledge base and support site, which includes guides, tutorials, FAQ, announcements, and more.

Support Packages for Free Edition

The free edition support services for installation, configuration and customization of the product software on any customer's environment will be based on professional services packages (tariff). Support services enable customers to contact Intlock in any event which requires technical assistance, from initial
installation to any support issues throughout the life of the product. Support services can be purchased on an hourly basis, at any time. The available support packages are:

  • 5 hours - $775
  • 10 hours - $1,500
  • 20 hours - $2,900
  • 40 hours - $5,600

Intlock reserves the right to use parts or all development projects, such as new features, components, modules, and other professional services for any other purpose.

Training Program

Intlock offers a variety of training sessions and resources for end users and administrators. This training is devised to deliver the highest level of marketing and technical competency for our CardioLog Analytics (Intranet Portals) and SharePoint Marketing Suite (Internet Websites) solutions for our customers and authorized partners. It will also provide an in-depth understanding of how to effectively install, set-up, configure, utilize and troubleshoot the various product modules.

This training program introduces the most effective way of commissioning Intlock's products, and their related components, to the organization's stakeholders and administrators. Intlock's training program is presented by qualified product instructors who will review all of the functions of our products, as well as provide practical industry tips, and personal practice sessions.

For further information about Intlock's training offering, please refer to our detailed training program.

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