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Intlock Support Program Overview
Intlock , is committed to providing a support program that offers high - value, cost-effective options for our customers. The goal of our technical support program is to respond quickly and directly to customer issues and to continually improve upon your technical support needs. This section describes the support service tiers, methods, processes, and response targets for customer support requests.
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Web Support
We provide robust web - based access to self-help facilities. Among the online resources are:
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- CardioLog Analytics System Requirements - This guide describes the product's hardware, operating system, external software and network requirements.
- CardioLog Analytics Setup Guide - This comprehensive guide provides a complete set of details about installing, configuring, and optimizing your system.
- CardioLog Analytics User Guide - This guide offers a broad overview of system operation, including scenarios for creating and viewing reports, and analysis.
- CardioLog Analytics Administrator Guide - This guide offers basic knowledge for administrators including instructions for report template creation, data collection filters, security and permissions, setting the tracking agent and diagnostics.
- CardioLog Analytics Advanced Administrator Guide - This guide provides details about advanced procedures and maintenance tasks such as infrastructure recommendations, troubleshooting, optimization and fine tuning, health monitoring, CardioLog API, and more.
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For more information regarding technical support, please explore our knowledge base and support site, which includes guides, tutorials, FAQFAQs, announcements , and more.
Telephone and Email Support
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