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• Service Level Agreement is provided only to platform configurations and/or topologies that comply with the service requirements. Intlock will not provide Service Level Agreement to non-standard system and configuration, or alternatively charge for professional services costs to resolve these issues, according to the sole discretion of Intlock.

• Support will be available for Power BI report versions that are up to 12 months old. We cannot guarantee support for versions older than 12 months.

• Consultant services and development services are priced based on professional services rates at $200 per hour / $2,000 per day.
• Intlock reserves the right to use parts or all development projects, such as new features, components, modules, and other professional services for any other purpose.
• On-site support and configuration services are not included in the Service Level Agreement fee. They will be billed separately according to the standard professional services rates. On-site support will entail travel and time expenses that will be billed to the customer.

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